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CUSTOMIZABLE SLAS AS PER YOUR request

If you are looking for a specific service level agreement, you’ve come to the right place. We at FnH, provide customized SLAs which suits your specific needs and requirements allowing you to scale your budget and service required accordingly.

In all our SLAs 24X7 phone support is included and above all you can add or delete any equipment from your SLA without any penalty or additional cost. For every new SLA, a support ticket is issued and will then be taken care of by a certified engineer. You have the liberty to choose which service you want to keep and which to erase as we understand no data center is equal in terms of level of maintenance and expertise required so we have designed this adjustable IT service level agreements catering just for the differential data center support required by individual companies.

There are many factors that determine your SLA which include the machine you are using and intend to replace or submit them for support, failsafe plans or equipment’s availability and the urgency of mission-critical equipment. FnH’s expert team of professionals will be consulting you and talking you through the process of selecting the best SLA for your organization.

Common SLAs

24 x 7 x 4 Onsite Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • Engineer will be onsite, part in hand within four hours.
  • Onsite Engineer will install replacements.

24 x 7 x 4 Parts Replacement Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • Part in hand within four hours.

24 x 7 x NBD Onsite Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • NBD Parts guaranteed to arrive before noon on the next business day.
  • Onsite Engineer will install replacements.

24 x 7 x NBD Parts Replacement Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • NBD Parts guaranteed to arrive before noon on the next business day.
Satisfied

4614

Satisfied Client

Satisfied

742

Tech brands

Satisfied

18594

Queries resolved

Satisfied

145

Affiliations

Contact Us

USA Office

2175 Lemoine ave, fort Lee Nj 07024

(+000)-000-0000

Toll Free
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sales@fnhinc.net

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