If you are considering the use of the support from your OEM manufacturer (Original Equipment Manufacturer). Note that their contracts are not only more expensive and more limited, but in their offers, they tend to randomly change the prices, so it is quite difficult to estimate the costs.
We offer the solution:
The customer has the option of buying the SLA Service (Service Level Agreement), which will cover the exchange of key IT hardware as soon as NBD (next business day).
Our IT service level agreements are designed to allow you to choose a plan that fits your business needs, requirements and budget. We offer flexible contract plans with no long term obligation. We put our support and service to the test. Our 24x7x365 phone support is standard across all SLA agreements. No automation, always a live support representative ready to assist and begin the troubleshooting process.
When is it advantageous to use the Service SLA
For devices that are EOS or EOL
Devices that are 3-5 years old are already “End-of-Sale” or “End-of-Life” and the OEM manufacturer does not enable support anymore
For key Hardware
Where replacement is necessary within NBD The customer can secure continuous service without disruption in their infrastructure. Replacement of equipment already the next business day.
Service SLA Features
We offer a fixed price for the entire duration of the agreement. Do away with unexpected expenses on your IT budget. The agreement is not limited by rules and can be amended. Customize your support, depending on what you really need it for
Standard Levels of Support
8x5xNBD – 8 hours a day, 5 working days per week, next business day.
8x5x4 – 8 hours a day, 5 working days per week, delivery within 4 hours.
24x7x4 – 24 hours a day, 7 days a week, delivery within 4 hours